Terms and Conditions

Welcome to the Fantastic Gas Distributor website. By accessing or using our services, you agree to comply with the terms and conditions outlined below. Please read them carefully before proceeding.

1. Definitions
   1.1. "Customer" refers to the individual or organization using our services.
   1.2. "Company" refers to Fantastic Gas Distributor.
   1.3. "Product" refers to cooking gas in various brands and sizes offered by the company.

2. Use of Services
   2.1. Customers must ensure that the information provided when placing an order is accurate and complete.
   2.2. The company reserves the right to reject an order if the information provided is invalid or incomplete.
   2.3. Delivery services are only available within specific service areas as outlined by the company.

3. Payment
   3.1. All prices are as listed on the website and include delivery charges based on distance.
   3.2. Payment must be made at the time of delivery, either by cash or another agreed-upon method.
   3.3. Product prices are subject to change without prior notice.

4. Delivery Policy
   4.1. Deliveries will be made based on operating hours, from 8:00 AM to 10:00 PM.
   4.2. Customers must ensure that someone is present at the delivery location to receive the product.
   4.3. Additional charges may apply for deliveries outside the coverage area or outside of operating hours.

5. Return and Refund Policy
   5.1. Products purchased cannot be returned unless there is damage or delivery error on the company’s part.
   5.2. Any return claims must be made within 24 hours after delivery.
   5.3. The company reserves the right to assess the condition of the product before issuing a refund or replacement.

6. Safety and Responsibility
   6.1. The company is not responsible for any damage, injury, or loss caused by improper use of the product by the customer.
   6.2. Customers must ensure that the product is used in accordance with the provided safety guidelines.

7. Privacy and Customer Data
   7.1. Customers' personal information will be handled in accordance with the company's privacy policy.
   7.2. The company will not share customer information with third parties without the customer's consent, unless required by law.

8. Changes to Terms and Conditions
   8.1. The company reserves the right to modify, amend, or add to these terms and conditions at any time without prior notice.
   8.2. Customers are encouraged to review the terms and conditions regularly to stay informed about any changes.

9. Contact Us
   If you have any questions regarding these terms and conditions, please contact us:

   • Phone: 012-384 8777

   • Email: support@fantasticgas.com

   • Address: No. 10, Jalan Niaga Bestari 8, Puncak Bestari, 42300 Puncak Alam, Selangor

Thank you for choosing Fantastic Gas Distributor. We are committed to providing the best service to you.